DoorDash background check pending: what you need to know

Starting your journey as a DoorDash driver can be exciting, but hitting a roadblock with a pending background check can be frustrating. Many potential Dashers find themselves waiting anxiously, unsure of why their background check status hasn’t updated. This article aims to provide a comprehensive guide on what to expect during this process, how to address any issues that may arise, and tips on how to expedite your approval. Understanding the ins and outs of the DoorDash background check process can help ease your concerns and set you on the path to starting your delivery career.

Understanding the DoorDash Background Check Process

Before diving into the specifics of a pending background check, it’s essential to understand what the DoorDash background check entails. DoorDash utilizes a third-party company, Checkr, to perform its background checks. This process includes a review of your criminal history, driving records, and identity verification. The primary goal is to ensure the safety and reliability of all its Dashers and customers.

The typical steps in the DoorDash background check process include:

  1. Identity Verification: This step confirms your identity through Social Security number (SSN) validation.
  2. Criminal Records Search: Checkr scans various databases to check for any criminal history.
  3. Motor Vehicle Report (MVR): For those who will be delivering by car, your driving record is reviewed.
  4. Adjudication: DoorDash reviews the results to determine if you meet their criteria.

While most checks are completed within a few days, some can take longer, leading to a status of “background check pending.”

Common Reasons for a Pending Background Check

Understanding why your DoorDash background check might be pending can help alleviate some of the frustration. Here are some common reasons:

  • Verification Delays: Delays in verifying your identity or records can occur, especially if there are discrepancies or additional documents are needed.
  • High Volume of Applications: During peak application periods, the process can slow down due to the sheer volume of background checks being processed.
  • Incomplete Information: If there is missing or incorrect information in your application, it can cause delays as Checkr tries to gather the necessary data.
  • Extended Criminal or Driving Record Checks: If your records span multiple states or jurisdictions, the check might take longer to complete.
  • Adjudication Delays: DoorDash may take extra time to review the findings from Checkr, especially if there are any red flags or borderline issues.

Steps to Expedite Your Background Check

If you find yourself stuck with a pending background check, there are a few steps you can take to potentially expedite the process:

  • Double-Check Your Information: Ensure that all the information you provided is accurate and complete.
  • Contact Checkr: Reach out to Checkr for any updates or to provide additional documentation if needed.
  • Stay in Touch with DoorDash: Maintain communication with DoorDash support to express your concerns and seek assistance.
  • Be Patient: Sometimes, the best approach is to wait it out. Background checks can take time, especially if there are external factors causing delays.

Why Is My DoorDash Background Check Taking So Long?

Many applicants wonder why their background check is taking so long. Here are some detailed explanations:

  • Complex History: If you have lived in multiple states or have a complex background, the process of gathering and verifying records can take longer.
  • Court Delays: Sometimes, obtaining records from courts can be delayed due to their operational hours, backlogs, or holidays.
  • Extended Verification: Additional verification steps may be required if there are inconsistencies in your provided information.
  • Manual Review: Certain flags in your report might necessitate a manual review by Checkr or DoorDash, extending the overall timeline.

Addressing a “Suspended” Background Check Status

Seeing a “suspended” status on your DoorDash background check can be alarming. Here’s what it typically means and how to address it:

  • Incomplete Information: Your background check might be suspended due to missing or unclear information. Checkr or DoorDash might need more details to proceed.
  • Discrepancies: If there are discrepancies in your application, such as mismatched SSN or name variations, the check can be paused.
  • Further Investigation Needed: In some cases, additional investigation might be required for certain records.

To resolve a suspended background check:

  1. Review Emails from Checkr/DoorDash: They will often email you requesting additional information or documents.
  2. Submit Required Documents Promptly: Ensure you provide any requested information as quickly as possible to avoid further delays.
  3. Contact Support: Don’t hesitate to reach out to Checkr or DoorDash support for clarity on what’s needed and how to expedite the process.

How to Pass the DoorDash Background Check

Passing the DoorDash background check is crucial to start dashing. Here are some tips to ensure you pass smoothly:

  • Accurate Information: Provide accurate and complete information in your application to avoid delays.
  • Clear Criminal Record: Ensure that your criminal record is clear of any felonies or major misdemeanors. Minor infractions might be considered, but serious offenses are likely disqualifiers.
  • Clean Driving Record: Maintain a clean driving record, free of DUIs or major traffic violations.
  • Regular Monitoring: Periodically check your records for any discrepancies and address them beforehand.

Frequently Asked Questions (FAQs)

Why is my DoorDash background check suspended?

A suspended background check typically means that additional information or verification is needed. This could be due to incomplete information, discrepancies in your records, or the need for further investigation. Check your email for any requests from Checkr or DoorDash and provide the necessary details promptly.

Why is my DoorDash background check taking so long?

Background checks can take longer for several reasons, including high volumes of applications, complex history, court delays, or manual review requirements. If your check is taking unusually long, ensure all your information is accurate and contact Checkr or DoorDash for updates.

What can I do if my DoorDash background check is taking forever?

If your background check is taking an excessively long time, you can:

  • Verify all your provided information for accuracy.
  • Contact Checkr for any updates or to provide additional documentation.
  • Reach out to DoorDash support to express your concerns.
  • Be patient, as sometimes external factors can cause unavoidable delays.

Troubleshooting Common Background Check Issues

When facing issues with your DoorDash background check, here are some troubleshooting tips:

  • Verify Information: Double-check all the information you provided in your application for accuracy.
  • Check for Emails: Look out for any emails from Checkr or DoorDash requesting additional information or documents.
  • Follow Up: Regularly follow up with Checkr and DoorDash to stay updated on your background check status.
  • Submit Documents: If requested, promptly submit any additional documents or information needed.

Dealing with a Delayed Background Check

Experiencing a delay in your background check can be frustrating. Here are some ways to manage the situation:

  • Stay Informed: Keep track of your background check status through the Checkr portal or DoorDash application.
  • Patience is Key: Understand that some delays are out of your control and might require a waiting period.
  • Seek Support: Don’t hesitate to contact Checkr or DoorDash support if you feel the delay is excessive or if you need clarification.

Important Notes

Proactive Communication: Keeping open lines of communication with Checkr and DoorDash support can help resolve issues faster and keep you informed throughout the process.

Regular Updates: Monitor your email and application portal for any updates or requests for additional information. Prompt responses can prevent further delays.


Navigating the DoorDash background check process can be challenging, but understanding the reasons behind delays and how to address them can help you get through it more smoothly. By ensuring all your information is accurate, staying in touch with support, and being patient, you can overcome the hurdles of a pending background check. Remember, once you clear this stage, you’re one step closer to starting your journey as a DoorDash driver.

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